Questions truckers actually ask

With us, exactly $130/hour — days, nights, weekends and holidays — plus parts at whatever the supplier charged, with the receipt attached to your invoice. No call-out premium, no after-hours multiplier, no zone fees inside our service area. Many shops and mobile outfits don't publish rates at all; we think that's exactly backwards.

A heavy duty mechanic at your location with the tools and parts for the job: hands-on diagnosis, repair work, and honest documentation of what was found and done. You're billed for time worked; there's no separate "truck fee", "shop supplies" percentage, or diagnostic flat-charge stacked on top.

No separate call-out fee. Billing is time-based at $130/hour. Our travel-time tool shows typical drive times across the Lower Mainland so you know what to expect before you book, and dispatch confirms a realistic window by text.

It means the parts money never touches us. You buy parts from the supplier directly — a will-call in your name, or a card over the phone with the counter — and the mechanic collects and installs them. Most repair operations put parts on their own account and add 20–50% as quiet margin; we structurally can't, because we're never in the middle of the transaction. Our invoice is labour only, which also means we have zero incentive to sell you parts you don't need.

For most repairs, clearly yes. A heavy tow can run into the high hundreds before a wrench turns, then the truck waits in a queue. On-site repair means no tow, no queue, and downtime measured in hours. Where a shop genuinely is the right answer — major internal engine work, warranty jobs — we'll tell you straight and you'll arrive with the problem already diagnosed.

No emergency surcharge — 2 a.m. costs the same $130/hour as 2 p.m. Dispatch will explain how billing works for your specific call before anyone rolls, so nothing on the invoice is a surprise. That's the standard we hold ourselves to.

Card and e-transfer for one-off calls; fleet customers can arrange account terms, POs and consolidated invoicing by text with dispatch. Every invoice itemizes time and attaches parts receipts, which fleet bookkeepers tend to appreciate.

Yes — that's the job. Text 778-887-5216 with your location, what happens when you turn the key (silence, click, slow crank, cranks-won't-fire), and your truck's make. No-starts are the most commonly fixed-on-first-visit call we get: batteries, connections, starters, air or fuel supply.

Four things: your location (a dropped pin is best, a landmark works), what the truck is doing, make/model and unit number, and a photo if something visibly failed. Or skip thinking about it — the booking wizard asks exactly these questions and sends the text for you, to you and to dispatch.

Honestly: it depends where you are, where our mechanic currently is, and what the Port Mann is doing — anyone who quotes a flat "45 minutes anywhere" in Lower Mainland traffic is guessing. Dispatch replies to your text with a real window, and the travel-time tool shows typical drive times to every part of our service area, including a parts stop if one's needed.

Get fully onto the shoulder as far right as the truck allows, wheels toward the ditch, triangles out at generous spacing, and stand well away from the traffic side. Don't attempt repairs next to live lanes — the 1 through Langley and Surrey runs fast and close. If the truck will safely limp, an exit ramp, weigh scale or frontage road beats the mainline shoulder every time. Then text your pin to 778-887-5216.

We stock the consumables that solve the most common roadside calls: batteries, air-system components, hose and fittings, electrical stock, belts, filters and fluids. Anything beyond that, you buy directly from the supplier — either you already know the part and add a will-call parts-stop to the booking, or we diagnose first, identify exactly what's needed (have your VIN handy), and you order it from the counter yourself. You pay their price, straight to them, with zero markup by construction.

Then you'll hear that from us plainly, along with what it needs and where it should go. We'll make it safe, help coordinate towing, and — if you want — meet the truck at its destination yard to finish the job. You pay for time spent, not for optimism.

Emergency roadside response, yes — around the clock, weekends and holidays, at the same $130/hour. Scheduled repairs and maintenance book by text into normal working windows (including evenings/weekends for fleets that need trucks free by day).

Yes — it's half our business. PM programs for fleets and owner-operators: services scheduled by kilometres, hours or calendar, performed at your yard (evenings and weekends welcome), full records kept. See fleet & preventive maintenance for what a program looks like.

We do inspection prep — finding and fixing the brake adjustments, lights, leaks and seals that fail vehicles — so your truck passes at a designated inspection facility the first time. The inspection itself must happen at a designated facility; the preparation is where we save you re-inspections and surprises. Heavy tractors are typically on a semi-annual cadence; many medium-duties and trailers are annual.

Yes, and most Lower Mainland yards are exactly that mix. Tractors and straight trucks by kilometres, trailers by calendar, machines by hours — one rotation, one text thread, one set of records across the yard.

The opposite — you're the customer this model fits best. One truck on a real PM schedule, serviced in your yard around your loads, is how owner-operators avoid the week-killing breakdown. Text 778-887-5216 with your truck and typical kilometres and we'll suggest a starting schedule.

All the majors: Kenworth, Peterbilt, Freightliner, Western Star, Volvo, Mack, International, Hino, Isuzu — plus trailers of every type and construction/farm equipment (Cat, Komatsu, Deere, Kubota, Bobcat and similar). Engine-wise: Cummins, Detroit, PACCAR MX, Volvo/Mack and Navistar power.

Langley is home base, and the committed service area covers the surrounding Lower Mainland: Langley City and Township, Walnut Grove, Fort Langley, Aldergrove, Cloverdale, Port Kells, Surrey, South Surrey and Campbell Heights, Delta and Annacis Island, Abbotsford, Maple Ridge, Pitt Meadows, the Tri-Cities, and Burnaby–New Westminster. See the service area page for local details on each.

No — one rate, $130/hour, across the whole area, parts at cost everywhere. Travel time exists (the calculator is honest about it), but there's no zone pricing and no distance surcharge.

Case-by-case, answered fast: text 778-887-5216 with where you are and what's wrong, and dispatch gives you a straight yes-or-no with timing. If we can't commit, we'll say so immediately rather than leaving you waiting.

Whichever dealer or supplier has your part soonest — and this region has the best heavy-truck parts network in Western Canada, with the major truck dealerships and parts houses concentrated along the Langley–Surrey–Coquitlam corridor. You order and pay the supplier directly (we'll tell you exactly what to ask for, part number and all), and on bookings you can add a parts-stop so the mechanic collects your will-call on the way.

Yes — Pacific Highway (Hwy 15), Aldergrove (Hwy 13) and Sumas/Huntingdon corridors are all covered on the Canadian side. Get the truck out of the live queue somewhere safe to work, then text your position. Fixing a defect before the crossing beats explaining it in secondary.